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Seasonal
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Policies
Soy Works Candle Company, Inc (formerly Heather's) is an Internet based store with our studio located at:
(if you are a
solicitor, you do not have our permission to use our address or email
addresses) *Closed Sunday & Monday to order processing, email support is open. Orders are processed on Tuesday, Thursday, Friday and Saturday. Inventory is conducted on Wednesday. Closed all major holidays including the Monday and/or Friday before or after, i.e. the Friday after Thanksgiving. Soy Works Candle Company™, Soy Works Candles™ and SoyTarts™ are trademarks of Soy Works Candle Company, Inc and are protected by all Federal laws and penalties associated with the US Trademark Department. Bath & Body: Items in our Bath & Body section are made from the highest quality ingredients, however we cannot guarantee they are hypoallergenic. If you have an allergy to any known ingredient, do not use the item. If there is any question about the ingredients and a possible reaction, consult the label of each item and your physician. Neither Soy Works Candle Company, Inc or the manufacturer of each product are responsible for adverse reactions.
The
statements on this site related to the benefits of specific herbs, oils and
other products have not been evaluated by the Food and Drug Administration. None
of these products is intended to be used to treat or heal any illness or
condition. Soy Works Candle Company, Inc does not test products on animals. Guarantee
& Returns:
When the return is received we will process the refund as long as the item is in resalable condition. We will contact you if this is not the case and the item will be returned to you. Refunds may take up to one month to show on your statement.
In the case of broken or damaged
items we will process each case individually. While this is rare, less than .08%
of our packages arrive with any damage, it is not impossible. To file a claim
with our shipping providers it is necessary to have proof of damage, i.e.
damaged item, original packaging including the outside box and packing material
(peanuts and/or
bubble wrap). Do not discard any items until contacted by either the Staff at
Soy Works Candle Company, Inc or the shipping provider. If damaged items
or packaging
are thrown away a credit/refund cannot be issued and replacement products cannot
be sent under any circumstances.
Shipping:
*ALL ITEMS SHIP AFTER THE LISTED PRODUCTION TIME IN THE PRODUCTS DESCRIPTION. CHOOSING A FASTER SHIPPING OPTION WILL NOT DECREASE THE TIME THE PRODUCT IS MADE - IT WILL ONLY DECREASE THE NUMBER OF DAYS THE PACKAGES IS IN TRANSIT TO YOUR ADDRESS.
Please allow up to 10 business days for the items to arrive after date of shipping depending on the method chosen (slow, fast, rush). Allow additional time for international orders. If you have any questions, please contact us prior to placing your order and we will be happy to help you.
**Holiday Shipping Notice: The deadline for items to arrive by the Christmas holiday season is 10 days prior to the holiday with standard shipping, unless otherwise noted. Please note this applies to shipping times only and individual production times must be taken into consideration. For example, if a particular item has a Made to Order time of 5-7 days it will not arrive in time for the holidays even if ordered within the 10 day time frame. If you have any questions, please contact us for availability. Payment
Options
Back
Orders / Out of Stock Items: Make note of production times for each item as many of our
items are made to order and are not currently in stock, instead they are made
new at the time of the order. Privacy Policy: All information gathered by Soy Works Candle Company, Inc is strictly confidential and will not be shared, rented or sold to any individual or organization. We only capture your personal information when you provide it to us by making a purchase, asking a question via email or over the phone, and/or filling out a form to request information from us. The information is primarily used to insure prompt delivery and to speed the processing of your order. From time-to-time we may contact you via email to notify you of special offers, upcoming sales, or shipment notifications. If you do not wish to receive information from us click on the "contact us" link below for directions on how to remove your email address from our system. E-mail Promotions:
We occasionally use your email addresses for marketing emails
from our business. You can join our email list directly by using the link at the
bottom of any page on our website. See our privacy policy above for more info. Refusal of Service: I am saddened that I have to write this sort of policy as a majority of our customers are a joy to work for but there are those consumers who constantly push limits, are fraudulent in their requests and activities, ignore our policies, flame without cause and in general practice bad consumer habits . They are rare but do surface from time to time. Because of that type of behavior I must state the following: Soy Works Candle Company, Inc (dba Soy Works Candle Company™) is a private business and reserves the right to refuse service to anyone, at anytime, for any reason. If an order is refused, the order will be cancelled and a refund will be issued, if necessary. No explanation will be given as the reason should be obvious; do not ask. Catalog
Requests Retail Locations Happy shopping! CEO / Founder
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Thank you for shopping at Soy Works Candle Company, Inc.
Est. 2001 as Heather's, dba
Soy Works Candle Company. Soy Works Candle Company, Inc © 2001 - Present Date All rights reserved.
Soy Works Candle Company™, SWCC™
& Soy Works Candles™
Our Websites:
www.soyworkscandles.com |
www.soyworkscandlecompany.com
We proudly offer: |
(UPS, DHL, FedEx) shipping charts.
Choose from one of the several options in our shopping cart to find the shipping
type best suited to you. 
PayPal offers secure processing including Visa, Mastercard, Discover, American Express
and eCheck. You are also protected by their state of the art
security features regarding encryption of sensitive data. An account with PayPal
is not necessary to complete the transaction.
If paying with an eCheck, your order will not be shipped until the eCheck has
cleared, which can be up to 4-5 business days. If you want your order to be
shipped ASAP, please remit funds via credit card, instant transfer, or from your
PayPal balance. 
We have also added the
option for telephone & mail orders via major credit card for those who prefer
not to use our Shopping Cart service. Contact us if you
wish to submit your order via phone or mail. 
