Soy Works Candle Company

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Soy Works Candle Company, Inc is an Internet based store with our studio located at:
2427 Cline Road | Billings, MT 59105 | U.S.A.
Contact via e-mail; customer service @ heathers- store.com

(if you are a solicitor, you do not have our permission to use our address or email addresses)

Customer Service Hours:
Monday - Friday, 9 a.m. - 5 p.m.*

*Closed all major holidays including the day before or after, i.e. the Friday after Thanksgiving.

Soy Works Candle Company™, Soy Works Candles™ and SoyTarts™ are trademarks of Soy Works Candle Company, Inc and are protected by all Federal laws and penalties associated with the US Trademark Department.

Bath & Body:

Items in our Bath & Body section are made from the highest quality ingredients, however we cannot guarantee they are hypoallergenic. If you have an allergy to any known ingredient, do not use the item. If there is any question about the ingredients and a possible reaction, consult the label of each item and your physician. Neither Soy Works Candle Company, Inc or the manufacturer of each product are responsible for adverse reactions.

The statements on this site related to the benefits of specific herbs, oils and other products have not been evaluated by the Food and Drug Administration. None of these products is intended to be used to treat or heal any illness or condition. Soy Works Candle Company, Inc does not test products on animals.

Guarantee & Returns:
Returns are on a case-by-case basis only due to the nature of the products; any "made to order" item cannot be returned. Made to order items include our candles, spa items, dishtowels, etc.

Contact our customer service to see if your item qualifies. If an item qualifies, returns are for merchandise totals only, shipping charges are a contracted service and cannot be refunded. Returns are to be sent, in their original, unused condition, by insured mail to the address above within 30 days from the invoice/sales receipt date. We are not responsible for any package shipped without insurance. Credits will not be issued for items not returned via insured mail. Returns will not be accepted without a Return Authorization Number (RAN).

When the return is received we will process the refund as long as the item is in resalable condition. We will contact you if this is not the case and the item will be returned to you. Refunds may take up to one month to show on your statement.

In the case of broken or damaged items we will process each case individually. While this is rare, less than .08% of our packages arrive with any damage, it is not impossible. To file a claim with our shipping providers it is necessary to have proof of damage, i.e. damaged item, original packaging including the outside box and packing material (peanuts and/or bubble wrap). Do not discard any items until contacted by either the Staff at Soy Works Candle Company, Inc or the shipping provider. If damaged items or packaging are thrown away a credit/refund cannot be issued and replacement products cannot be sent under any circumstances.

Shipping:
Currently, we ship to addresses in the United States. We use UPS & USPS Priority Mail as our primary carriers. Shipping fees are based on major shipping companies shipping charts. Choose from one of the several options in our shopping cart to find the shipping type best suited to you.

*ALL ITEMS SHIP AFTER THE LISTED PRODUCTION TIME IN THE PRODUCTS DESCRIPTION. CHOOSING A FASTER SHIPPING OPTION WILL NOT DECREASE THE TIME THE PRODUCT IS MADE - IT WILL ONLY DECREASE THE NUMBER OF DAYS THE PACKAGES IS IN TRANSIT TO YOUR ADDRESS.

Please allow up to 10 business days for the items to arrive after date of shipping depending on the method chosen (slow, fast, rush). Allow additional time for international orders. If you have any questions, please contact us prior to placing your order and we will be happy to help you.

Shipping Note: All orders ship on Mondays. If your order is received prior to Thursday it will ship the next Monday. Orders received on Friday/Saturday/Sunday will ship the following Monday.

**Holiday Shipping Notice: The deadline for items to arrive by the Christmas holiday season is 10 days prior to the holiday with standard shipping, unless otherwise noted. Please note this applies to shipping times only. If an item is ordered within 10 calendar days before Christmas but that day falls on a Friday, Saturday or Sunday it will not arrive in time for the holidays. If you have any questions, please contact us for availability.

Payment Options
We gladly accept all payments from our secure web shopping cart via PayPal Payment Services.

PayPal offers secure processing including Visa, Mastercard, Discover, American Express and eCheck. You are also protected by their state of the art security features regarding encryption of sensitive data. An account with PayPal is not necessary to complete the transaction. If paying with an eCheck, your order will not be shipped until the eCheck has cleared, which can be up to 4-5 business days. If you want your order to be shipped ASAP, please remit funds via credit card, instant transfer, or from your PayPal balance.

We have also added the option for mail orders via major credit card for those who prefer not to use our Shopping Cart service. Simply use the mail in order form button on our shopping card, fill in your payment information and mail it to: SWCC Inc, 2427 Cline Road, Billings, MT 59105

Back Orders / Out of Stock Items:
We try to keep our website updated with current availability information however, sometimes an item will be temporarily unavailable and not noted. This is a rare occurrence but is possible. You will be notified in case of any backorder or out-of-stock item situation with the option to cancel your order or wait until the item is back in stock. In the case of cancellation you will be refunded the full merchandise total plus the total shipping charges for the out-of-stock items.

Make note of production times for each item as many of our items are made to order and are not currently in stock, instead they are made new at the time of the order.

All information gathered by Soy Works Candle Company, Inc is strictly confidential and will not be shared, rented or sold to any individual or organization. We only capture your personal information when you provide it to us by making a purchase, asking a question via email or over the phone, and/or filling out a form to request information from us. The information is primarily used to insure prompt delivery and to speed the processing of your order. From time-to-time we may contact you via email to notify you of special offers, upcoming sales, or shipment notifications. If you do not wish to receive information from us click on the "contact us" link below for directions on how to remove your email address from our system.

This site owned by Soy Works Candle Company, Inc. which contains copyrighted material, including, without limitation, text, photos, graphics, images, logos, (collectively, the Site Content). This Site is protected by copyright as a collective work, pursuant to U.S. copyright laws, international conventions, and other copyright laws. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the Site Content, in whole or in part. Downloading or copying Site Content is expressly prohibited. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

E-mail Promotions:

We occasionally use your email addresses for marketing emails from our business. You can join our email list directly by using the link at the bottom of any page on our website. See our privacy policy above for more info.

Refusal of Service:

I am saddened that I have to write this sort of policy as a majority of our customers are a joy to work for but there are those consumers who constantly push limits, are fraudulent in their requests and activities, ignore our policies, flame without cause and in general practice bad consumer habits . They are rare but do surface from time to time. Because of that type of behavior I must state the following:

Soy Works Candle Company, Inc (dba Soy Works Candle Company™) is a private business and reserves the right to refuse service to anyone, at anytime, for any reason. If an order is refused, the order will be cancelled and a refund will be issued, if necessary. No explanation will be given as the reason should be obvious; do not ask.

Catalog Requests
Due to the constant changes in our product line we do not offer a print catalog at this time. We invite you to browse our store for the latest items we offer. Thank you for your interest and understanding.

Retail Locations
If you would like a favorite retailer to carry our items they may contact us at any time via this website.

Packing Slips, Sales Receipts & Recycling
We are doing our best to minimize our footprint on this world. We utilize recyclable materials, biodegradable resources and minimal packing materials in our shipments. We do not include a paper packing slip or sales receipt in keeping with this theme. We will, however, email one to you at the address provided.

We also ask our customers to help with recycling. The cardboard boxes can be used to ship again or taken to a recycling center. The packing peanuts can be used by other businesses or taken to a used box store - they often sell used peanuts to customers so they don't end up in the landfill. Thank you for your support and efforts!

Happy shopping!
-Heather

CEO / Founder

updated on Saturday July 11, 2009

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Thank you for shopping at Soy Works Candle Company, Inc.
We are a proud member of the Made In Montana program.

Shipping Note: All orders ship on Mondays.
If your order is received prior to Thursday it will ship the next Monday.

Est. 2001 as Heather's, dba Soy Works Candle Company.
Incorporated 2007 as Soy Works Candle Company, Inc.

Soy Works Candle Company™, SWCC™ & Soy Works Candles™
are trademarks of Soy Works Candle Company, Inc.

Our Websites: www.soyworkscandles.com | www.soyworkscandlecompany.com
www.heathers-store.com
2427 Cline Road - Billings, Montana 59105 - customer service@heathers - store.com